Call us toll-free on
0800 762 542
Call Centre Hours
7am to 7pm Mon to Friday
8am to 5pm on Saturday
+64 4 528 1815
From overseas
Emergency assistance is available to you if you have a gas leak or suspect an issue with your gas bottle. Do not hesitate to call us
Emergency telephone
0800 427 345
NO DELIVERIES AVAILABLE ON PUBLIC HOLIDAYS.
You can still order on our website or app and we will deliver on the next available delivery date for your area.
Email
LPGenquiries@rockgas.co.nz
Corporate address
Clarus
42 Connett Road West
Bell Block
Taranaki, New Plymouth 4312
Commercial cylinder and bulk LPG
Call us on 0800 574 427 (toll free)
Call centre hours
8.30am-5pm, Monday to Friday
Rockgas’ emergency bulk fuel line
0800 574 737 – Press 1 for North Island and 2 for South Island
Email
customer.support@rockgas.co.nz
Postal address
PO Box 7195
Sydenham
Christchurch 8240
Commercial reticulated LPG
Call us on 0800 574 427 (toll free)
Call centre hours
8.30am-5pm, Monday to Friday
Rockgas’ emergency reticulation line
0800 574 427 – Press 1
Email
customer.support@rockgas.co.nz
Postal address
Rockgas
PO Box 7195
Sydenham
Christchurch 8240
Complaints process
We work hard to look after our customers, but if we’ve let you down, we really want to hear from you.
Call 0800 762 542 or email customer.complaints@rockgas.co.nz.
If we can’t resolve your complaint, we are also a member of the Energy Complaints Scheme, operated by Utilities Disputes, which is a free and independent industry complaints body. We are committed to maintaining the standards contained in the Energy Complaints Scheme document. If the complaint falls within its jurisdiction and has reached deadlock, you can refer your complaint with us to Utilities Disputes. ‘Deadlock’ means:
- A complaint made to us that has taken longer than 20 business days to resolve and we have not advised you in writing that there is a good reason for this, and what that reason is, or
- A complaint that is with us has taken longer than 40 business days to resolve, or
- Utilities Disputes is satisfied that:
- We have made it clear that we do not intend to do anything about the complaint
- You (as the complainant) would suffer unreasonable harm from waiting any longer, or
- It would be otherwise unjust to wait any longer.
Call: 0800 22 33 40
Email: info@udl.co.nz
Web: www.udl.co.nz
Mail: PO Box 5875, Wellington 6140
Freepost 192682
Rockgas media spokespeople
This information is provided for media use only. If you are a customer, please call our Customer Contact Centre on 0800 762 542.
For media enquiries contact
Cressida Gates-Thompson
External Communications
Specialist Clarus